Frequently Asked Questions (FAQ)

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1. How do I book a class at Movement Space?

All class bookings are done through the Mindbody app or webpage. Before booking, you must purchase a valid class pass from our website: movementspaceph.com. Once you have a valid pass, you can use the Mindbody platform to schedule your classes.

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2. Can I buy a pass directly on Mindbody?

No, class passes are only available for purchase on movementspaceph.com. Once purchased, you can use your pass to book classes via Mindbody.

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3. Do I need to pay before booking a class?

Yes, payment is required before booking. You must buy a pass on our website first, then use it to book classes on Mindbody.

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4. Can I walk in and join a class?

We strongly recommend pre-booking your class to secure your spot. However, walk-ins may book up to 5 minutes before class start time through Mindbody. Once the class begins, no more bookings will be accepted.

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5. What is your cancellation policy?

• Early Cancellation: You can cancel up to 8 hours before class start time to get your class credit back, which can be used for another class.

• Late Cancellation: If you cancel less than 8 hours before class, your class credit will still be deducted and will not be refunded or transferred.

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6. How long is my class pass valid?

• Pass validity starts from the date of first use.

• You must use your pass within 30 days from the date of purchase.

• Passes are non-transferable and non-refundable.

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7. Can I extend my pass if I get sick or have an emergency?

We understand that emergencies happen. In cases of sickness or emergencies, we may pause your pass and extend its validity on a case-by-case basis. Please reach out to us as soon as possible if you need assistance.

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8. How can I contact Movement Space for further assistance?

For any questions or concerns, please visit our website movementspaceph.com or send us a message on our social media pages.